Shell Tain, "The untangler" coach Brand Story

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In 2010 Shell Tain decided that she had to build a more visible Brand in order to consider “slowing down about 2016 and  possibly passing her intellectual property on to a successor.”

Vision:  Her approach to the market, providing solid money coaching for individuals and couples that have difficulty just having a conversation  about the subject is, on the surface, a good idea. Her years of actually  providing the service indicate that it is real and sustainable.

That open eager vision to assist in sorting out this taboo subject became the heart of the company marketing going forward.

Mission: though not stated originally became

“to provide a safe place to talk about money, why it is so bothersome and how to find a way out of the mental traps it causes.”

Prospect Viewpoint:  became immediately clear from the copious detailed testimonials and  comments from satisfied clients. Interviews with clients quickly  verified the mission and led to a powerful position.

Profitable Niche: demand for this service, possibly due to the recession, was growing.

The  key question was how far outside the arena of real estate the prospect  base could easily be moved and if retention of that broader market would  prove to be economically feasible.

Positioning:  was literally adapted from a client comment. The Client said, “She  helped me unravel the things in my mind that kept me from getting  straight on money.”  We changed that to:

The Untangler...Untangling money knots 

  Shell  made “The Untangler” her own, incorporating it in her web site, her  self introduction, in the way she answers the telephone, and all of her  materials.

When she speaks she uses a tangled skein of yarn to make it easy for folks to visualize the branding and what she can do for them. It works to set them at ease and make them  ready for presentations that are highly interactive and provide positive  feed back.



Additional Information

During her latest web site update she decided it was time to add video  to the branding so that people could easily grasp what she was about and how she might  work with them. (Click below to see it on her site.)

Trust Tools which Shell uses are blogs and speaking.  Her blog which appears weekly delves into all the psychological aspects  of Money as well as some of the not so mindful things that go on when  you consider the relevant age of the individuals charged with the  responsibility.

Shell speaks regularly and uses these occasions to build the number of people that contact her for a one hour discussion.

Outcomes:  The number of people in her marketing prospect funnel is directly related to the  number of speaking engagements and appearances she has each month. The  fact that she provides professional speaker level materials at every  appearance has increased the responses and extended the time they come  in after the event.

The practice which had fewer clients as the  recession wore on never dropped below a sustainable level and,  particularly in the Real Estate market is showing strength that was unexpected.

Most importantly, particularly in regional Women’s groups she is now The Untangler.. 


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This is the kind of copy, direct from her web site that convinces people to sign up for a free one-hour discussion.

This  money stuff is bizarre, it’s maddening, it feels like you must have  been sick the day they went over money, doesn’t it? It sure looks like  everyone else has this thing figured out. Well, they don’t. Not at all.  97.5% of people are just as mixed up as you are when it comes to money. 

 You don’t have to change who you are to do better with money. You  don’t have to become a spreadsheet wizard, or speak “finance”. What you  do have to do is find a new way to look at, interact with, and  understand your money. That’s exactly what I can help you do.  

Shell's Web Site